Terms of Service

1. Acceptance of Terms

By accessing and using doku.my, a service provided by Azuxies Sdn. Bhd. (1570622-A), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Service Description

doku.my converts bank PDF statements into Excel and CSV formats. We are committed to ensuring that at least 90% of the transaction items are accurately converted, including key details such as the date, description, type (debit/credit), and balance (if available). While we strive for high accuracy, we cannot guarantee 100% accuracy.

3. Accuracy and Refund Policy

  • Accuracy Guarantee: We guarantee that at least 90% of transaction items will be accurately converted. If we fall short of the 90% accuracy threshold, we will offer a refund or work with you to improve the algorithm by having you send us the original PDF. However, if the 90% accuracy requirement is met, no refund will be issued.
  • Editing and Customization: Users have full control to edit and rearrange transactions within the statement to ensure accuracy. These changes will be reflected in the exported CSV or Excel files.

4. Credit-Based Pricing

  • Credit Usage: Each credit allows the conversion of one bank statement into an Excel or CSV file, regardless of the number of transactions in the statement.
  • Credit Expiry: Purchased credits expire based on the selected plan:
    • Monthly Credits: Expire one month from the date of purchase.
    • Annual Credits: Expire 12 months from the date of purchase.
  • No refunds will be provided for unused credits.

5. Payment Methods

We accept payments via credit card, PayPal, and bank transfer. All payments are processed securely, and you agree to pay all charges associated with your use of the service.

6. Preview and Conversion Limits

  • Preview Option: Users can preview the first three transactions of their bank statement before purchasing credits to ensure the parser's accuracy.
  • No Transaction Limit: There is no limit to the number of transactions that can be converted with each credit.

7. Data Security and Privacy

  • Data Encryption: All data transfers are encrypted to protect your financial information.
  • Temporary Data Storage: PDFs are stored temporarily for processing and are deleted immediately after conversion. We do not store personal information such as names, addresses, or PDF passwords.
  • Password-Protected PDFs: We handle password-protected PDFs. Users must provide the password during the upload process. The password is not stored.

8. Supported Banks

doku.my currently supports Maybank savings statements, CIMB savings statements, and other selected banks. We are continuously adding support for more banks. If your bank is not supported, please contact us, and we will consider adding it.

9. Contributing Statements

Users can contribute their bank statements to help improve the service. In return, we offer free credits as rewards. The number of credits provided depends on the statement contributed. Please contact us to discuss the details.

10. No Warranty

The service is provided "as is" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Azuxies Sdn. Bhd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the service; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Changes to the Terms of Service

Azuxies Sdn. Bhd. reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting the updated terms. Your continued use of the service after changes are made constitutes your acceptance of the new terms.

14. Contact Information

For any questions or concerns regarding these Terms of Service, please contact our support team at [email protected] .

By using doku.my, you acknowledge that you have read, understood, and agreed to these Terms of Service provided by Azuxies Sdn. Bhd. (1570622-A).